同理心小故事

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「观看还不够，你必须感觉你所拍摄的 」，美国摄影家安德烈.柯特兹说。

当我看到这句话时，我意识到：对生活，对产品的用心仍是远远不够的。

想要了解用户，须要深刻用户心里。要有同理心，站在用户的角度去思考他们的问题，亲身感觉他们的感觉。

昨天，一个朋友在朋友圈上分享他的故事，第一次近距离地感觉到同理心带来的触动。

故事内容

一个高中生从我旁边走过期，我发现她正泪眼朦胧，看样子有点难过。

不知道为何，我有种强烈的感受，想去问问她怎么了？

而后，我就往回走了几步，走到她旁边。

「怎么了呀，你还好吧？」

「没事，我还好」，她说。说完，她哭得更厉害了。

很显然，她确定是碰到什么事了。

我又问了下她，「出什么事了？说不定我能帮帮你」，可她仍是像刚才同样回我。

忽然间，我想起来带的一个本子。一个月之前，我在上面题写了几个字，「去生活，去爱，去笑」。

我掏出本子，给她看那几个字。

而后，我把本子递给她。

「开心点！」我说。

就在那一瞬间，她的情绪就彻底变了。

「我感受是全世界上最幸福的人，谢谢你」，她对我说。

有时候，一点点的同理心和同情心，或是一个简单的小礼物，都能让人振做起来，改变他的情绪。

在某种意义上，这也会对他们的生活产生积极的影响。

去生活，去爱，去笑。

什么是同理心

看完这个小视频，你会理解地更深，什么是同情心？什么才是同理心？

https://v.qq.com/x/search/?q=he+Power+of+Empathy&stag=0&smartbox_ab=

附朋友圈原文：

A heartwarming moment, just an hour ago.

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When this high-schooler walked past me, I noticed that she was tearful and she seemed very upset. For whatever reason, I felt a strong urge to ask her what the problem was. So I took a few steps back, approached her and asked, “What’s the matter? Is everything okay?” “No, I’m okay.” She answered. She became even more tearful then. It was clear that there was something bothering her. I asked again, “What’s wrong? Maybe I can help you out.” And I still got the same response.

Suddenly, I remembered that I had carried with me a notebook in which I inscribed three words, four weeks ago. “ Live, Love and Laugh.” I pulled it out, opened it and showed her the 3 words then handed it to her. “Cheer up!” I said. And in an instant her mood TOTALLY changed, she said to me that she’s the luckiest person on this planet, and then thanked me.

Sometimes a little bit of empathy and sympathy, or a small and simple gift can uplift someone’s soul, change their mood, and have a positive impact on their life in a certain way.

Live, Love, Laugh.